Tag Archives: tech support

Tech support & Open Source bug fixes

I get more than one message a week requesting help with one of my many open source plugins or projects.   I would really love to help you; but this is not something that is sustainable and completely unfair to my family.

Not only did you get the plugin and/or project for free; you already have the source code, documentation, and probably even a full demo that shows most -- if not all the functionality of the project.   You should have everything you need to find the answer to the question yourself.

Pretty much all my income generated is currently from my doing contract development or consulting related work.   So any "free" support work that interrupts paid work; really is a bad thing for my family.   If you are being paid to build your app; than you can see how this  even more of an issue.

If you really you think you found a bug; then by all means report it to the proper repo (https://github.com/NathanaelA) and the support will be appropriately dolled out.   I do take bugs seriously; but again open source plugins are never as high of a priority as paid work.    The bugs will eventually get fixed; but it might take several weeks to find the time to work on it.   In the meantime I do accept pull requests.  I am also much more likely to accept your PR fairly quickly and fix anything that I find broken in it; than reject it.  😀

Finally, I am not opposed to supporting you; so If you really want my support; I do offer paid support https://nativescript.tools/product/11

Now back to the regularly scheduled technical blog posts.  😉